Coastline Digital (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, engage our services, or interact with any of our digital systems. This Privacy Policy describes what information we collect, how we use it, how long we retain it, and how we protect it. By using our website, onboarding forms, or any services provided by Coastline Digital, you agree to the practices described in this policy.
We may collect the following categories of information through our website, onboarding forms, service setup processes, and ongoing client communications:
The information we collect is used solely for the purposes of delivering and improving our services. Specific uses include:
By providing your phone number and engaging our services, you consent to receive business-related communications from Coastline Digital such as onboarding updates, support messages, and account-related notifications sent by our team directly.
Coastline Digital does not send automated marketing SMS campaigns to clients. Any automated messaging systems we configure are built for our clients to communicate with their own customers, not for Coastline Digital to message you.
All messaging systems that Coastline Digital configures on your behalf are designed to comply with Canada’s Anti-Spam Legislation (CASL), the U.S. Telephone Consumer Protection Act (TCPA) where applicable, and CTIA messaging guidelines. You, as the client, are responsible for ensuring that your customers have provided appropriate, documented consent prior to receiving any automated communications through systems we configure for you.
We collect information in the following ways:
Coastline Digital does not sell, rent, trade, or otherwise share your personal or business information with any third-party advertisers, data brokers, parent companies, or affiliates for marketing purposes.
We may share information with trusted service providers strictly as necessary to operate and deliver our services. These providers include:
Information is shared with these providers only to the extent necessary to perform the specific service you have engaged us for. All third-party providers are required to handle your information in a manner consistent with applicable privacy laws.
Our website may use cookies and similar tracking technologies to improve your browsing experience and collect aggregate analytics data. Cookies are small text files stored on your device that help us understand how visitors interact with our site.
We may use the following types of cookies:
You may disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website.
Coastline Digital takes reasonable and appropriate measures to protect the information entrusted to us against unauthorized access, disclosure, alteration, or destruction. This includes secure transmission protocols (HTTPS), access controls, and restricted data handling practices.
No method of transmission over the internet or digital storage system is entirely secure. We encourage clients to use strong, unique passwords for all connected platforms and to notify us immediately if they suspect any unauthorized access.
We retain client information for as long as necessary to provide our services and fulfill any applicable legal or contractual obligations. Upon termination of services, client data will be retained for up to 12 months before being securely deleted, unless a longer retention period is required by law.
You may request deletion of your personal information at any time by contacting us directly.
As a Canadian business, Coastline Digital operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
To exercise any of these rights, please contact us using the information provided in Section 12 below.
Our website and services may contain links to or integrations with third-party platforms. Coastline Digital is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party platforms you interact with.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date at the top. Continued use of our services following any updates constitutes your acceptance of the revised policy.
If you have any questions or requests regarding this Privacy Policy, please contact us at:
Coastline Digital
pavel@coastlinedigital.ca